1. What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other options like Apple Pay and Google Pay. You can select your preferred method at checkout.
2. How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number. You can use this number to track your shipment on our website or the carrier’s website.
3. What is your return policy?
You can return unworn, unwashed items within 30 days of purchase for a refund. Items marked as final sale are not eligible for return. For more details, please refer to our Returns & Refunds policy.
4. How long does shipping take?
Shipping times vary based on the selected shipping method and your location. Standard shipping typically takes 5-7 business days, while expedited options are available for faster delivery. Please check our Shipping & Delivery policy for more information.
5. Do you ship internationally?
Yes, we offer international shipping to select countries. Additional shipping fees and customs duties may apply. Please note that international delivery times may vary.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Once an order is processed or shipped, we may not be able to make changes.
7. What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as appropriate.
8. How can I contact customer support?
You can reach our customer support team via email at [email protected] or by phone at +8616538702091.
We’re here to help!
9. Do you have a size guide?
Yes, we provide a size guide on our website to help you choose the right fit. You can find it on the product page or in the main menu.
10. Are your items sustainable?
We are committed to sustainability and strive to source our materials responsibly. For more information on our practices, please check our sustainability section on the website.